Frequently Asked Questions
Shipping
When will I receive my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time is usually 5-10 business days. We offer expedited shipping options.
Where do you ship?
We currently only ship in the United-States. For shipping outside of the United States, please reach out by email
What would I do if I never received my order?
After the delivery of each package, I will provide you with a tracking number to follow your order. In case you never received it, please contact us as soon as possible.
Do you offer fast shipping?
Yes, we offer expedited shipping options such as 2-day expedited and standard overnight shipping. For more info please check out our Shipping & Returns Policy.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
What if I'm not home?
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Returns
Do you accept returns?
To ask for a return, please email at info@NatalieMaharaj.com
Are returns free?
We are not responsible for any lost, stolen or damaged items due to any carrier/delivery service fault. Purchaser is responsible for paying shipping costs on returned items. Shipping costs are non-refundable.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package. The exchange or store credit will be issued.
Payment
What payment methods do you accept?
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD
General Questions
What is the status of my order?
Can I change my order?
To make changes to your order, please email us at info@NatalieMaharaj.com
Where do you ship?
For shipping outside of these countries, please email us at info@NatalieMaharaj.com
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time is usually 5-7 business days.